COVID-19 Information

COVID-19 Updates

City of River Falls e-Source, Volume 1The City of River Falls first e-newsletter. We hope you enjoy it! Share your feedback here. Sign up to receive the email here.

COVID-19 Community Survey (Deadline is 5 p.m. Aug. 5, 2020)

Educational reentry plans

UW-River Falls: Falcons Forward

School District of River Falls: Wildcat Roadmap to Reentry

Weekly video updates from Mayor Dan Toland here

"Crushing COVID-19" recovery plan, Phase II

COVID-19 and City Service FAQs

Daily case updates (Mon.-Fri.):

Find area testing locations here.

County health department contacts:

Official actions/communications:

July 30: Wisconsin Governor Tony Evers issues an order that requires the use of face coverings in certain situations. Find FAQs about the order here.

July 28: The City of River Falls Council passed a resolution recommending the use of face coverings in all indoor public spaces. The next day, July 29, a news release about the resolution was distributed to local/state media.

June 25: The City of River Falls issued a press release announcing that it was moving into Phase II of its "Crushing COVID-19" recovery plan.

June 15: St. Croix County Public Health Officials confirmed the first death of a St. Croix County resident due to COVID-19.

June 12: Pierce County revised and expanded their "call to action" advisory from May 15, 2020. The advisory updated guidelines for outdoor gatherings to 50 individuals or less.

June 1: City Hall officially opened for walk-in lobby services. Hours are 8 a.m.-5 p.m. daily, except for Wednesday from noon-5 p.m. when it is closed for deep cleaning. Find more information here.

May 28: Pierce County issued a press release regarding spike in confirmed cases, urging caution.

May 26: City of River Falls City Council passed resolutions to modify its 2019-2021 Strategic Initiatives and 2019-2023 Capital Improvement Plan in light of the pandemic. 

May 21: City of River Falls announced a new, $50,000 Recovery Revolving Loan program to assist local businesses impacted by the pandemic.

May 19: City of River Falls updated its recovery guide, "Crushing COVID-19".

May 18: Pierce County Public Health issued a news release confirming COVID-19 cases in three households at an apartment complex in River Falls, WI. Eleven additional individuals are displaying symptoms.

May 15: Mayor Dan Toland issued a statement outlining the status of City facilities in Phase 1 of its "Crushing COVID-19" plan. An amended plan will be forthcoming. The statement mentioned links to the following business resources: CDC guidelines for reopening businesses and workplaces, and Pierce County’s "Business Toolkit: Preparing to Reopen Safely, Responsibly and Confidently."

May 15: Pierce County Public health issued a set of recommendations and St. Croix County a health advisory in the absence of a state recovery plan. 

May 14: City of River Falls distributed a news release addressing the Wisconsin Supreme Court’s ruling to invalidate Governor Evers’ Safer at Home order.

May 13: The Wisconsin Supreme Court overturned Governor Evers’ Safer at Home order by a vote of 4-3. This statement was issued by City Administrator Scot Simpson:

The City is aware that the Wisconsin Supreme Court has overruled the Governor’s Safer at Home order effective immediately. It is likely the state or counties will issue revised orders and guidance in the coming days. We will be revising our local recovery plan accordingly. Until then, we encourage residents and businesses to continue to utilize best practices to help keep our community safe. 

May 11: Wisconsin Gov. Tony Evers announced order #36, opening small retail businesses with restrictions.

May 7: City of River Falls releases "Crushing COVID-19: A guide to recovery."

April 28: Wisconsin Gov. Tony Evers announced his plan to reopen 34 state parks, under special conditions, on May 1. 

April 27: Wisconsin Gov. Tony Evers released his "Turn the Dial" order, relaxing restrictions on some businesses including curb-side drop offs, outdoor recreational rentals, and car washes. The order goes into effect on April 29.

April 20: Wisconsin Gov. Tony Evers announced the Badger Bounce Back Plan, a phased plan to open the state.

April 16: Gov. Evers extended the Safer at Home order from April 24, 2020, to 8 a.m. Tuesday, May 26, 2020, or until a superseding order is issued. There are several new changes in the order, which are noted here. The order also states that public and private K-12 schools will remain closed for the remainder of the 2019-2020 school year.

Access City services

City services online: Many City services can be accessed online including obtaining permits, reporting potholes, scheduling refuse pick-ups, and completing license applications. Check www.rfcity.org for more information or call 715-425-0900.

On-site bill-pay: The City has provided a self-help, bill-pay service between its main doors, accessed from the upper (Lewis St.) parking lot.

Closures, cancellations, and service updates

Building closures: City Hall is open to the public as of June 1, 2020, with virus mitigation measures in place. The Library now offers curb-side services. See below.

Court: In-person court proceedings have resumed. A mask is required per Judge Gorman. Please contact the court if you have questions at 715-426-3429 or rfmunicourt@rfcity.org.

City Council meetings: The City Council meets remotely the second and fourth Tuesday of each month. Community members can meet remotely or in person with social distancing. See here for agendas and minutes. 

Meeting login information:

Join the meeting via telephone by calling 1-844-992-4726; access code is 132 951 4072 

Join the meeting via web link 

Live stream from the City's YouTube Channel

If you wish to make comments remotely, contact the City Clerk (awhite@rfcity.org) by 4 p.m. today to ensure that you are added to the list and can be accommodated during the meeting.

City of River Falls Dog Park: The dog park was reopened on May 15, 2020. Please observe the guidelines here for using the park.

Community Care: The City has created a comprehensive website for community resources including food assistance, social and emergency services, financial resources, and more.

Garbage/recycling: Advanced Disposal is once again collecting refuse that doesn’t fit in the bin/cart. Any extra bags should have refuse tags.

Library: River Falls Public Library currently offers curbside pickup of materials for limited hours and by appointment ONLY. See the Library website for more information.

Parks, playgrounds, and sports courts are open to the public, but users are advised to adhere to social distancing guidelines. 

Police Department: Persons needing to contact the police department can do so by calling 715-425-0909 or by using our online contact form to report any non-emergency matters. Between 9 a.m.-5 p.m., calls are answered locally. Outside of that time frame, calls are answered by the Pierce County Sheriff Department. In the case of an emergency, please call 911.

Recreation program: Due to COVID-19, the decision was made to cancel team sports. Registrants have been contacted and refunded. The Glen Park pool is closed to open swim; however, swimming lessons and lap swim registration/reservations are available. The splash pad opened June 27, 2020.

River Falls Shared-Ride Taxi: Hours of operation have been modified and new restrictions implemented. See here for more.

Business and retail

The River Falls Chamber of Commerce and Tourism Bureau has posted information on their website including:

Preventative measures (CDC)

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Stay at least 6 feet (about 2 arms’ length) from other people outside your household.
  • Wear a cloth face cover in public settings and when around people who don’t live in your household, especially when other social distancing measures are difficult to maintain.
  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • Be alert for symptoms. Watch for fever, cough, shortness of breath, or other symptoms of COVID-19.
  • Stay home if you are not feeling ill. If symptoms persist, call your health provider. Testing is available here.


Resources and information

Center for Disease Control and Prevention (CDC)

Wisconsin Department of Health Services

County public health sites 

The public may also contact 211 for updated information or questions about COVID-19.