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Billing Information

River Falls Municipal Utilities has several convenient ways to pay your utility bill.

Pay In Person

Customers can make payments using cash, check, money order or credit card in person at the utility office, located at 222 Lewis Street, Suite 228, during normal business hours of Monday - Friday, hours 8 a.m. to 5 p.m.

Automatic Payment

Payments can also be made by automatic withdrawal from your checking or savings account. To use this method, contact us at 715-425-0906 to have us mail you an application or print off a form. Both options require a voided check be mailed in return. The automatic payment plan will help you in several ways:

  • Saves you time because there are fewer checks to write.
  • Helps meet your commitment in a convenient and timely manner - even if you are on vacation or out of town.
  • Maintains good credit - your payment is always on time and there are not lost or misplaced statements.
  • Saves postage.
  • Easy to sign up for, easy to cancel.

The automatic payment plan is dependable, flexible, convenient and easy. To take advantage of this service, contact us at 715-425-0906.

By Internet

Click here to View and Pay Your Bill Online. Call the Utility office at 425-0906 during regular business hours if assistance is need when logging on for the first time.

By Credit Card In Person

Visa, MasterCard, and Discover credit cards are accepted when paying your bill in person at the utility office. This service provides another option of paying your bill, at no additional charge. Just bring your credit card and photo identification with you into the office and we will be happy to process your bill payment by credit card.

By Phone

Payments can be made by telephone when using a credit/debit card or savings account by simply calling Payment Service Network at 1-877-885-7968. Be sure to have your 10-digit account number available (located at the upper right hand side of bill, starting immediately following the first three numbers and dash.)

Did You Receive a Tax Roll Notice for Unpaid Charges?

By October 15 of each year, property owners may receive a notice of unpaid city or utility service charges that, if not paid, will be placed on the annual tax roll for that property. The City was advised by the Public Service Commission that properly applied charges for service could not be waived. If you believe you have accrued these charges in error, please contact Customer Service immediately at 715-425-0906.